Shipping Policy

• Shipping of the order from www.shailjadiamonds.com is very safe, secure, and hassle-free. All our products are insured during the in-transit by the insurance company.
• Every package of the product purchased from www.shailjadiamonds.com will reach your doorstep in a durable condition and in tamper-proof packing.
• We will dispatch through any of these courier partners depending upon their serviceability in the shipping address.

Delivery to Identified Person

• Customer needs to enter the correct details of Consignee / Recipient Name (as stated in their photo identification issued by the Government of India) with complete Address, nearby landmark, pin code, and contact number for hassle-free delivery. As the product reaches the destination, at the time of delivery, the recipient will have to provide any of the below-mentioned identity proofs to collect the product:
   
   
  1. Passport
  2. PAN Card
  3. Driver’s License
  4. Voters ID
  5. Aadhar Card
      
• We make sure that delivery is made with the help of the courier agent after checking the identity proof of the recipient and the courier agent confirms the same. To make sure that the delivery is safe and secured, the courier agent will note down details of the recipient's identity proof. During this process, the receiver is expected to cooperate with the agent by providing original copies of identity proof for identification.

Delivery 

• If at all the recipient is unavailable during the time of delivery, Courier Company will try to make 3 attempts to deliver the product. In case you are still not reachable/available, the same will be returned to our facility in Surat.

• The guarantee of the delivery of the product is subject to the terms and conditions of Courier Company. Any kind of discrepancy in the details of the receiver will result in the non-delivery of the product.
• www.shailjadiamonds.com holds the right to change this policy at any time without prior notice. If any changes are made, the revised policy shall be posted on this website.

Change in Shipping Address

• Customers can check the status & track their orders by logging into the My Account section of the website.
• Shipping details can even be changed at the customer’s end. Once the order is created, the customer can change the shipping address only till the order is shipped from our facility. If a customer wants to change the shipping address, they should send an email to [email protected]