Buy-Back Policy
- Any item that shows signs of wear or has been altered, resized (by a jeweler other than the company), or damaged cannot be accepted for buy-Back.
- The product should be accompanied by the original product certificate and the original/ copy of the invoice for all exchanges for the Day Buy-Back period.
- In case the customer cannot produce the original certificate, the company will send the solitaire/jewelry to the lab for recertification, the shipping and certification cost of which shall be borne by the customer.
- In case, any coupon, discount, or promo codes were used during the original purchase, the Buyback / Exchange amount will be reduced by an amount equivalent to the coupon, discount, or promo codes, as applicable.
- If the discount was on making charges, the discount will not be deducted while arriving at the Exchange value.
- If the discount was on the gold value or diamond value, then the entire discount will be deducted while arriving at the exchange value.
- If the discount was on MRP, then the discount will be deducted on the actual making charges of the design while arriving at the final exchange value.
- In case the exchanged value is higher than the value of the old product, the customer will have to pay the difference.
- This feature is not available for international orders (orders that will be shipped abroad from India).
- Shailja Diamonds reserves the right to change the terms and conditions for specific customers. In such a situation, the customer will always be informed of the decision prior to the purchase.
- While returning the product you need to send us a product certificate with the product it is compulsory. An additional 10% will be deducted from the exchange value if the customer does not have the Invoice and product certificate.
